RCM freezing/not adding new citations?

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Note: RefWorks Citation Manager supports Word 2016 and above. To use RefWorks Citation Manager Internet Explorer 11 or later must be installed (Windows) or Safari (Mac). This Add-In is offered free with your RefWorks subscription. But please be advised that can only be used if your institution currently owns a valid RefWorks subscription. The utility installs a RefWorks tab in the MS Word ribbon or you can access it from the References tab in Microsoft Word. Download the relevant software for Mac. You will see a preview of the formatted citation in your current Output Style. Word 2007 and/or Win 7 users should use our Quick Cite feature or our Google Docs Add-on.

This sometimes happens if you have you moved sections of text around in your document i.e. cut a section which included citations inserted using RefWorks Citation Manager and pasted it elsewhere. If this is the case the document can get corrupted and you may need to remove the RefWorks coding in your document and reinsert your references by following the steps below.

1. Select all text via the 'select all' text command.

2. Right click and select 'remove content control'. That will in effect remove all the content control boxes in the document and convert all citations to be just plain text. This needs to be done to cleanse the document of corrupt RCM code.

3. Remove the bibliography to avoid confusion.

Refworks Citation Manager

4. Once this has been done go back and re-cite them all again. The in text citations will still be in the text so they should act as a guideline for you and hopefully make the process less time consuming.

RefWorks is investigating this problem and trying to improve the RCM add-in so that it does not happen in future.